Return Policy

🔄 Return Eligibility at Tikzas

At Tikzas, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer an easy return and exchange process under the following conditions:

• The item must be unused, in its original condition, and in its original packaging.

• Returns must be requested within 14 days of receiving your order.

• A proof of purchase (order confirmation or invoice) is required to process your return.

🚫 Non-Returnable Items
Certain items are not eligible for return, including:

• Items marked as final sale.

• Opened or used personal care products.

• Customized or made-to-order items.

🔁 Exchanges
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. We’ll be happy to replace the item or issue a full refund. In such cases, we may ask for photos of the item and packaging to speed up the exchange or refund process.

💰 Refund Process
Once we receive and inspect your return:

• Approved returns will be refunded to the original payment method.

• Refunds typically take 5–10 business days to process.

• Shipping costs are non-refundable unless the return is due to an error on our part.

📦 Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error or defect on our part. For quicker processing, we recommend using a traceable shipping service.

❓ Need Help?
If you have any questions or need assistance with your return, feel free to contact us at:
📧 Email: servlink@tikzas.com